Privacy Policy

1. Introduction

CampManager Pro ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our camp management software and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, phone number)
• Property details (property name, address, contact information)
• Guest information you input into our system
• Booking and reservation data
• Payment information (processed securely through Stripe)
• Communications with our support team

2.2 Information We Collect Automatically

• Usage data and analytics
• Device information (IP address, browser type, operating system)
• Log files and technical data
• Cookies and similar tracking technologies

3. How We Use Your Information

• Provide and maintain our camp management services
• Process bookings and payments
• Communicate with you about your account and our services
• Provide customer support
• Improve our software and develop new features
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who help us operate our services (e.g., Stripe for payments, Supabase for hosting)
• Channel Partners: With booking platforms like Pitchup.com when you use our integration features
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure data centres, and regular security audits.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for the duration of your subscription plus 7 years for financial records as required by UK law.

7. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data in certain circumstances
• Restrict processing of your data
• Data portability
• Object to processing based on legitimate interests
• Withdraw consent where processing is based on consent

8. International Data Transfers

Your data may be processed in countries outside the UK/EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

9. Cookies

We use cookies and similar technologies to improve your experience. For detailed information about our use of cookies, please see our Cookie Policy.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: