Terms of Service

1. Acceptance of Terms

By accessing or using CampManager Pro's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Service

CampManager Pro provides cloud-based camp management software that helps camping, glamping, and holiday park businesses manage bookings, payments, guest communications, and operations. Our services include website hosting, booking systems, payment processing, and channel management integrations.

3. Account Registration and Responsibilities

3.1 Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• One account per business entity

3.2 Account Security

• You are responsible for all activities that occur under your account
• Notify us immediately of any unauthorised use of your account
• Use strong passwords and enable two-factor authentication when available

4. Acceptable Use

You agree not to:

• Use our services for any illegal or unauthorised purpose
• Violate any laws or regulations
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorised access to our systems
• Upload malicious code or content
• Harass, abuse, or harm other users
• Share your account credentials with others
• Use our services to compete with us

5. Pricing and Payment

5.1 Subscription Plans

We offer various subscription plans with different features and pricing. Current pricing is available on our website.

5.2 Payment Terms

• Subscription fees are charged in advance
• All payments are processed securely through Stripe
• Prices are in British Pounds (GBP) unless otherwise stated
• You authorise automatic payment for recurring subscriptions
• Failed payments may result in service suspension

5.3 Refunds

We offer a 30-day money-back guarantee for new subscriptions. Refunds for subsequent periods are at our discretion. Transaction fees charged by our payment processor are non-refundable.

6. Data and Privacy

• You retain ownership of your data
• We process your data in accordance with our Privacy Policy
• You are responsible for ensuring you have proper consent to collect guest data
• We provide data export functionality
• We implement industry-standard security measures

7. Service Availability

7.1 Uptime

We strive for 99.9% uptime but cannot guarantee uninterrupted service.

7.2 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice.

8. Intellectual Property

• CampManager Pro and related trademarks are our property
• You grant us a licence to use your data to provide services
• You retain rights to your content and data
• Our software and documentation are protected by copyright

9. Third-Party Integrations

Our services integrate with third-party platforms like Pitchup.com, Stripe, and others. Your use of these integrations is subject to their respective terms of service. We are not responsible for third-party services.

10. Termination

10.1 Termination by You

You may cancel your subscription at any time through your account settings.

10.2 Termination by Us

We may suspend or terminate your account for:

• Violation of these terms
• Non-payment of fees
• Illegal or harmful activity
• At our discretion with 30 days' notice

11. Limitation of Liability

To the maximum extent permitted by law, CampManager Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold us harmless from any claims arising from your use of our services, violation of these terms, or infringement of third-party rights.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

14. Changes to Terms

We may update these terms from time to time. We will provide notice of material changes. Continued use of our services constitutes acceptance of the updated terms.

15. Contact Information

If you have questions about these Terms of Service, please contact us: